Frequently Asked Questions
Have a question for us?
Check with our FAQs to see if we have covered the questions you need answering. Should you still require assistance, please feel free to call our friendly team today – we’re more than happy to help!
Can you provide us with design ideas?
All of our staff are fully qualified and will be able to offer you advice during their on-site visit of your property.
If you require full, detailed design and planning, costs will apply for this extra service.
What can we expect from the initial visit?
A member of staff will visit your property and discuss your requirements with you. Once we have seen the landscape we’re working with, we can then weigh up the different options available to you, that fit in line with your plans.
We will then go away and come back to you with a free verbal quotation, you will then have 28 days to accept our quotation and should you wish to proceed, we will write up a detailed quote.
Will adverse weather affect the installation?
Most projects are of a size where we are still able to carry out some works during adverse weather, such as rain etc. However, in freezing conditions work may vary.
We always try to proceed with a project where we can.
How long does it usually take it get a new driveway installed?
A small driveway is usually completed within one working week, whereas larger driveways take longer, depending on the material used.
To view the different materials offered please visit our Driveway Services page.
What are your payment terms and options?
Our payment terms are generally a third on acceptance with your order, a third progress payment and the final third on completion of the works.
If it is a smaller job, we generally take a third on acceptance with the order and the remaining two thirds on completion of the works.
Do you offer any warranties or guarantees?
We are a Marshalls approved contractor, so we are able to offer you one of the Marshalls guarantees for any patio or driveway installation carried out using their products. (Charges may apply)
If you do not use a Marshalls product and have any problems (which is very unlikely) then you can contact us and we will send one of our staff members along to do a survey and we will advise you at this point.
Do you offer aftercare?
We can offer aftercare on the block driveways and patios.
What kind of landscaping packages do you offer?
We cover anything in and around the garden.
What locations do you cover?
We cover a variety of locations across Buckinghamshire, Hertfordshire, Middlesex and North West London including: Aylesbury, Ealing, Harrow, Hemel Hempstead, High Wycombe, St. Albans and Watford.
The full list of locations we cover is on our coverage areas page.
What is the likely timescale?
During quiet periods between October and April, we can generally get on with most projects between two and four weeks. During busy periods this waiting time can increase upto eight and twelve weeks. This is why it’s always best to plan ahead, especially if you want your work to commence in spring or summer.
All work is carried out by ourselves as we do not like to give projects out to sub-contractors, whose work we cannot trust; this way we are able to offer you a first-rate service.
Do you source the plants/materials?
We can source all the plants and materials for you, this can be discussed during the initial visit. We can price you on different materials depending on the project at hand.
Are materials included in the cost?
90% of our quotes include the materials within the overall cost but on the occasion the customer supplies their own materials, the cost differs.
Do you provide free quotes?
We provide a free verbal quotation which you have 28 days to accept. This will normally be given to you 48 hours after your site visit. If we need to obtain prices for certain materials this can take a little longer. Once you accept our verbal quotation, we will send you a detailed written quote.
What materials do you use for driveways/patios etc?
For patios, we can use any materials you require. We are a Marshalls approved contractor and get good rates on Marshalls products. This being said, we are happy to use any product on the market.
Where do you source the plants from?
Our plants are generally sourced from local nurseries, however for more bespoke plants we can travel further afield for these depending on requirements.
What garden services to you offer?
What hard landscaping services do you offer?
We offer all hard landscaping options. If there is something you require that you cannot find on our website, please call or email us and we will be happy to discuss any project with you and let you know if this is something we can carry out.
What soft landscaping services do you offer?
From a general tidy up to an ongoing maintenance contract – we can do all for both domestic and commercial projects.
What types of driveway do you offer?
We offer all block driveways, gravel and permeable driveways.
Do you do fencing?
Yes we do, from a complete new fence to single panel replacements, repairs and treatments too.
Can you carry out fencing repairs or only new fences?
We install new fencing and also provide a general repair service too.
Do you provide decking services?
Yes we do. We can also supply softwood or composite decking, depending on your taste, style and budget.
Do you repair and maintain decking?
We can repair, replace and maintain your decking.
Do you do pressure washing for driveways and patios?
Yes we can offer this service and we will get your driveway and patio back to looking as good as new. We can also re-sand block driveways after it has been pressure washed.
Do you supply sheds?
Yes we supply good quality sheds and erect them on site.
Can you do a concrete base if I wanted to supply my own shed?
We can supply and install a poured concrete reinforced shed base for you.
Is there anything your company cannot do?
We like to pride ourselves on being able to carry out most aspects of hard and soft landscaping and anything else the customer asks for, to a high standard.
Do you supply turf?
We can supply and lay good quality turf for you but we do not sell rolls of turf on their own.
Can I just have a lawn laid?
Yes, we would be happy to supply and lay a lawn over a layer of fresh topsoil.
Do you supply play bark?
Yes, we supply play bark and membrane for play areas or borders.
Do you carry out path work?
Yes, we carry out path works using all products.
Do you do brick walls?
Yes, we build brick walls and can make walling repairs.